Privacy Policy

Last updated: April 15, 2026

Cornelia Maes operating as EssenceFlow is fully committed to protecting your privacy and handling all personal information with the highest level of responsibility and transparency, in full compliance with applicable data protection laws including the GDPR. This Privacy Policy clearly explains what limited data we collect, the reasons for collection, how we use and safeguard it, and the rights you have regarding your information.

We believe in collecting only the absolute minimum information necessary to provide a smooth, secure and high-quality service. The data we may collect includes:

• Name — provided optionally and used solely for polite personal addressing in communications if you choose to share it.
• Phone number — required for order confirmation, delivery coordination and initial support conversations.
• Selected program — required so we can prepare and deliver the exact materials you have chosen.
• Technical data — anonymised information such as browser and device type, approximate location at country level, and basic page view statistics. This data is used exclusively for website improvement, bug fixing and maintaining basic security standards.

We do not collect email addresses unless you voluntarily provide one, we never store payment card details on our servers, and we never request or store any sensitive personal data. All data processing is done with your consent or based on legitimate business interests.

2. Purposes of Data Processing

• To process and fulfil your orders and deliver the chosen digital programs promptly and accurately
• To provide friendly initial support and answer any questions you may have about the materials
• For legitimate business interests such as ensuring proper website functionality, preventing fraud and generating anonymised analytics that help us continuously improve the user experience
• To comply with legal obligations where required by law

We do not use your data for any marketing purposes unless you explicitly opt in, we never sell or share your information with third parties except for secure payment processors bound by strict contractual obligations, and we do not engage in any form of profiling or automated decision-making that could affect you.

3. How We Protect Your Data

• All personal data is stored on secure, encrypted servers with strict access controls
• Every connection to our website uses industry-standard HTTPS / TLS encryption
• Access is limited exclusively to authorised personnel who are bound by strict confidentiality agreements
• Retention periods are kept minimal: order-related data is retained for a maximum of 12 months (or longer only when required by law); anonymised technical data is kept for up to 24 months
• We regularly review and update our security measures to ensure ongoing protection

4. Your Rights Regarding Your Data

You have important rights under applicable data protection laws, including the right to access, correct, delete, restrict or object to the processing of your personal data, as well as the right to data portability where applicable. To exercise any of these rights, simply contact us using the details below. We will respond free of charge within the legally required timeframes. You also have the right to lodge a complaint with the relevant data protection authority in your country or region if you believe your rights have been infringed.

5. Cookies and Technical Tracking

We use only essential technical cookies necessary for the website to function properly. No advertising or tracking cookies are used that would follow you across other websites. You can manage your cookie preferences through your browser settings at any time.

6. International Data Transfers

Any data transfers outside the European Economic Area are protected by appropriate safeguards in line with GDPR requirements to ensure your data remains secure.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of the website after changes constitutes acceptance of the updated policy.

← Back to Home